Refund and Return Policy

At GoMakeAScene.com, we are committed to ensuring customer satisfaction. However, to balance fairness and protect against abuse, we have established the following guidelines for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return:

• Items must be unused, unworn, and in their original condition.
• Items must include all original tags, packaging, and any accessories.
• Returns must be initiated within 30 days of the delivery date.
• A 15% restocking fee will apply to items returned for reasons other than defects or errors on our part.

2. Non-Returnable Items

The following items cannot be returned:

• Digital products (e.g., downloadable resources or gift cards).
• Items marked as “Final Sale.”
• Customized or personalized items (e.g., name-embroidered backpacks).
• Products that show signs of wear, washing, or alteration.

3. Return Process

To initiate a return:

1. Contact us with your order number and reason for the return.
2. We will provide return instructions, including the return address and any necessary documentation.
3. Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.

Assessment of Returns:

• Upon receipt, we will inspect the item to determine whether it is defective or in its original condition.
• If the item does not meet these criteria, we reserve the right to:
• Decline the return entirely.
• Issue a partial refund at our discretion, deducting applicable fees or adjustments.
• Return the item to you, provided you cover the additional shipping costs.

Logistical Note: If you choose not to pay for return shipping of a declined item, we will dispose of it responsibly.

4. Refunds

• Refunds will be processed to the original payment method within 7-14 business days of inspection and approval of the return.
• A 15% restocking fee will be deducted from refunds for non-defective returns.
• Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

• For exchanges, initiate a return as outlined above and place a new order for the desired item.
• Contact us if you need assistance to ensure the replacement item is available.

6. Damaged or Defective Items

If you receive a damaged or defective product:

1. Notify us within 7 days of delivery with photos of the issue.
2. We will arrange for a replacement, repair, or full refund at no additional cost.

7. Bulk Orders

Bulk orders are defined as purchases of 10 or more units of the same item. Special terms apply:

• Bulk orders are non-returnable and non-refundable unless the items are defective or we made an error.
• For defects in bulk orders, contact us within 7 days of delivery to arrange for replacements.

8. Fraud Prevention and Abuse

To prevent fraud and abuse:

• Returns or refunds may be denied if we detect patterns of misuse, such as frequent returns of used items or high return rates.
• We may request additional documentation or proof to process returns, especially for claims of defects.

9. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

1. Check your bank or payment provider for pending transactions.
2. Contact your credit card company, as processing times vary.
3. If you still haven’t received your refund, contact us.

10. Special Considerations for Children’s Products

For products intended for children:

• Returns must meet all safety and hygiene standards. We cannot accept returns of worn or damaged items that could compromise safety.
• Personalized items are non-returnable unless defective.